Job Description
Well established, Southampton plumbing & gas heating company, seeks an experienced plumbing manager to run both field and office operations for the service department. Must be hands on individual and capable of leading a team for your division. Establish and implement processes and procedures for customer growth and profitability.
Responsibilities-
· Lead, Work With, and Support: Team members in areas of sales, service, installation, dispatch, and shop and fleet maintenance upkeep. Work hand in hand with Construction Manager to produce effective and productive overall operation.
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· Scheduling: Continuous calendar review. Optimize deployment of field assignments. Prep for all upcoming work including ordering of parts and equipment. Engage in direct customer communication as needed for scope of upcoming service projects as well as for resolving customer service related issues.
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· Monitor Jobs: through tablets. field inspections, employee documentation, billing approvals and review of productivity. Improve material pricing system. Promote a healthy work/customer environment with both routine training and safety meetings.
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· Sales : Make customer site visits to both prepare proposals as well as to resolve customer field issues. Build a plan for escalating customer repeat and new business.
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· Financial : Understand and be accountable for financial results. Establish department guidelines/procedures to promote a clear process that is productive and profitable. Manage department expenses. Run reports to support the same and participate in company financial meetings.
Desired Skills and Experience
· Minimum of 6 years in management in plumbing related industry.
· Ability to drive team performance to achieve all business goals and objectives.
· Highly organized with exceptional follow-through abilities. Good time management is essential.
· Excellent communication skills to convey confident and decisive messages to team and customers.
· Proficient using a computer: QuickBooks, Outlook, Word, Excel and scheduling software.
· Plumbing license preferable not required.
· Work Monday-Friday with possible weekends.
· Manage Emergency Service Program
· Ability to build trust and demonstrate enthusiasm.
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