Job Description
Do you have a passion for bagels and a talent for managing front-of-house operations? Are you a natural leader with exceptional customer service skills? If you're looking for an exciting opportunity to lead a team and create memorable experiences for bagel enthusiasts, we have the perfect role for you!
Position: Hands-On Bagel Bakery Front-of-House Manager
Job Description:
As the Hands-On Bagel Bakery Front-of-House Manager, you will be the face of our bustling bakery, responsible for ensuring a seamless and delightful experience for our valued customers. Your outstanding communication skills, warm personality, and leadership abilities will be instrumental in creating a welcoming environment that keeps customers coming back for more.
Responsibilities:
Customer Service Excellence: Lead by example in delivering top-notch customer service, greeting guests, taking orders, and addressing inquiries and feedback with a smile.
Team Leadership: Supervise and inspire front-of-house staff, including servers and cashiers, fostering a positive and efficient team environment.
Order Management: Oversee order accuracy and efficiency, ensuring prompt service and minimizing wait times during peak hours.
Upselling and Promotion: Encourage upselling of bakery products and promotions to boost sales while maintaining genuine customer engagement.
Maintaining Cleanliness: Ensure the front-of-house area is clean, organized, and visually appealing at all times.
Training and Development: Conduct regular training sessions to enhance staff skills, product knowledge, and customer service abilities.
Inventory and Supplies: Collaborate with the management team to monitor inventory levels and report any necessary restocking.
Conflict Resolution: Handle customer complaints and concerns professionally, finding effective resolutions to ensure customer satisfaction.
Hygiene and Safety: Comply with health and safety regulations to maintain a safe and sanitary front-of-house environment.
Collaboration: Work closely with the bakery's management team to coordinate seamless operations between front-of-house and back-of-house.
Requirements:
Benefits:
If you have a passion for bagels, exceptional leadership skills, and a knack for delivering outstanding customer service, we'd love to hear from you! To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you believe you'd be a perfect fit for the Hands-On Bagel Bakery Front-of-House Manager position.
Starting pay is $22/hr with an average of another $5/hr in tips!
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