Job Description

Job Description

Job Description

JOB TITLE: Director of Compliance & Risk Management

POSITION GRADE: 86

DEPARTMENT/PROGRAM: Compliance – Member of Operational Leadership Team (OLT)

SUPERVISOR: Chief Talent, Culture, & Compliance Officer (CTO/CCO)

FLSA: Exempt

SALARY RANGE: $85,000 - $100,000 (commensurate with education, certification, and experience)

JOB SUMMARY:

Under the general direction of the Chief Talent, Culture, & Compliance Officer (CTO/CCO), the Director of Compliance & Risk Management is responsible for:

Supporting the Chief Compliance Officer (CCO) with operational leadership for the Corporate Compliance Program. This includes functioning as an independent and objective body that reviews and evaluates compliance issues/concerns within the organization and has direct access to the President/CEO (if the CCO is ever compromised) or the Board of Directors (if the CCO and the President/CEO are ever both compromised). The position works to ensure the Board of Directors, management, and employees are in compliance with the rules and regulations of regulatory agencies, that Agency policies and procedures are being followed, and that behavior in the organization meets the Villa of Hope Standards of Conduct.

DUTIES/RESPONSIBILITIES :

• Cultivates the desired organizational culture of integrated Sanctuary Model and DEI&B in all aspects of essential functions and performance of duties.

• Provides Operational Leadership Team (OLT) level oversight and leadership to assigned departments: Compliance, Incident Management, and Training, ensuring alignment of departments to Agency priorities and strategy.

• Prevents and mitigates risk to the organization through proactive training and education of all employees and managers/supervisors and develops clear systems and processes for managing conflicts with and between employees, investigating complaints/allegations, and consulting with legal counsel on these matters.

• Maintains current knowledge and application of all relevant laws and regulations at the local, state, and national levels relating to compliance. This includes educating and advising managers and senior leaders on compliance legal and regulatory matters are aligned.

• Supports the Chief Compliance Officer and the Compliance Committee to implement all necessary actions to ensure achievement of objectives for an effective Compliance Program in alignment with all applicable federal and state regulations and requirements. This is included, but not limited to:
  • Written Policies & Procedures including Code of Conduct
  • Compliance Program Oversight
  • Training & Education
  • Effective, Confidential Communications to the CCO
  • Enforcement of Compliance Standards including Disciplinary Policies & Procedures
  • Identification of Compliance Risk Areas and Non-Compliance
  • Response, Resolution, and Follow-Up to Compliance Issues
  • Non-Retaliation / Non-Intimidation

• Ensures that management and employees are in compliance with the rules and regulations of regulatory agencies, that Agency policies and procedures are being followed, and that behavior in the organization meets the Villa of Hope Standards of Conduct.

• Investigates any major issues, complaints, fraud in guidance with our policies and practices as well as State and Federal regulations/laws, utilizing legal consultation as required and/or prudent for each situation.

• Oversees the agency client incident management and compliance chart auditing systems.

• Leads or co-leads as requested the internal committees including but not limited to: Compliance Committee, Health & Safety Committee, and Healing & Equity Council (Sanctuary/DEIB).

• Board Committees: As requested.

• Participates and represents Villa of Hope on boards, committees, and task forces as assigned, as well as external speaking engagements, conference panels, trainings, etc. to advance the Villa of Hope Mission & Vision.

• Performs other duties as requested by the CTO/CCO.

EDUCATION: Bachelor’s degree in human services or a related business degree required. Masters degree in similar field preferred.

EXPERIENCE: Minimum 3 years of leadership experience, preferably in a large nonprofit and/or human services agency. Experience with compliance and/or quality in any or all of NYS SOA’s preferred (NYSED, OCFS, OASAS, OMH, DOH). Familiarity with Council on Accreditation (COA) standards and/or the Sanctuary Model preferred.

SKILLS:

• Commitment to ethical standards, PQI (Performance Quality Improvement) and operational excellence
• Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment
• Superior strategic and operational analysis skills
• Consultation and negotiation skills
• Results/action-orientation; project management skills.
• Business Acumen
• Highly developed communications skills (written/verbal) and interpersonal savvy
• Global & Cultural Awareness
• Leadership and Relationship Management (ability to work with and influence others across the organization).
• Highly developed management and leadership skills; proven organizational development and strategic planning skills.
• Demonstrated skills in leading and motivating staff and teams to reinforce efforts.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing. Must be able to perform a variety of tasks, climb stairs, move throughout the building, work cooperatively in a team environment and quickly respond to emergencies.
• The physical demands described here are representative of those that must be met by an employee to successfully complete TCI trainer certification training: the ability to drop repeatedly to knees, twist and turn, exert oneself physically at an intense level, and support another adult’s weight.

Travel: Occasional and mostly within NYS.

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