Job Description

Job Summary

Provides administrative and technical support to the CTS team with the goal of ensuring the smooth operation of the CTS facility and of optimizing customer service levels. Knowledge and Critical Skills/Expertise

• Good clerical, organizational and communication skills.

• Ability to establish work priorities and to handle multiple tasks for maximum efficiency.

• Ability to partner with members of the CTS team to achieve departmental objectives.

• Basic knowledge of inventory management, order entry, and customer support activities.

• Competent in resolving order and billing issues.

• Possesses analytical skills to assess the department’s performance with respect to inventory management, technical operations, and billing. Position Requirements (Education, Experience, Licensure/Certifications)

• High School Diploma or equivalent

• One year of experience in data entry, inventory management, and/or order fulfillment preferred

• One year of experience in a role interacting with internal and/or external customers preferred

• One year of experience with a customer relationship management (CRM) system (such as SalesForce) preferred

• One year of experience with an Enterprise Resource Planning (ERP) system (such as NetSuite) preferred

Tasks, Duties and Responsibilities

1. Interacts with physicians, employees and clients in a positive manner consistent with the mission and values of Bako Diagnostics.

2. Utilizes computerized data entry equipment and various word processing, spreadsheet and file maintenance programs to enter, store and/or retrieve client orders and summarizes data in preparation of standardized reports.

3. Maintains inventory data, monitors inventory flow and re-orders supplies when inventories are low.

4. Researches and resolves client issues with order fulfillment and billing.

5. Serves as a backup to warehouse staff when needed with order fulfillment and invoicing. Working Conditions

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position is based in an office environment with an adjoining warehouse staffed by other CTS personnel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. Positions Supervised

None

Requirements listed are representative of minimum levels of knowledge, skills, and/or abilities. This position description is not meant to imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job duties requested by the supervisor.

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