Job Description

Job Description

Job Description

Description: Call Center Manager Location: Rogers Plaza – Wyoming, MI
Job Type: Full-Time, In-Office

Pay & Perks Up Front

• $60,000–$70,000/year (base salary + bonus opportunities)
• Paid Training & Ongoing Coaching
• Health Benefits: Medical, dental, vision
• 401(k) with Company Match
• Paid Time Off & Tuition Reimbursement
• Referral Bonus Program
• Leadership Growth: Develop and mentor second-tier leaders
• Supportive, High-Energy Team – where your coaching and accountability drive real results

Job Title: Call Center Manager

Are you a people-first leader who thrives on coaching teams, improving performance, and creating a positive, high-energy environment?

All-Weather Seal of West Michigan is seeking a Call Center Manager to lead our Scheduling, Inbound, and Outbound teams. This is a critical role for a hands-on leader who loves developing people, managing performance metrics, and driving efficiency while supporting a culture of accountability and growth.

What You’ll Do as Call Center Manager

• Recruit, hire, develop, and lead a team of callers and emerging leaders
• Manage rep schedules and ensure coverage aligns with business needs
• Provide live coaching to improve performance and conversion rates
• Oversee daily metrics and coach reps to outbound, inbound, and scheduling goals
• Forecast monthly budgets and maintain cost-per-lead and departmental marketing cost targets
• Research and implement new software or tools to improve efficiency
• Build and develop 2nd-tier leadership within the call center
• Ensure accurate lead distribution and attention to detail for maximum results

What We’re Looking For in a Call Center Manager

• Proven experience managing a call center team
• Strong background with tools such as:
• Auto-dialers (Five9)
• CRM systems (Lead Perfection or ImproveIt 360)
• Lead qualifier tools (Active Prospect)
• AI coaching tools (Balto)
• Ability to analyze data and make strong business decisions
• Critical thinker with strong leadership, organization, accountability, and motivational skills
• Bachelor’s degree preferred, but experience can be considered in place of formal education

Who We Are

All-Weather Seal of West Michigan has been a trusted name in home improvement for more than 40 years, specializing in windows, bath and shower remodeling, and metal roofing. As a family-run company, we’re committed to doing great work, supporting our people, and giving back to our community in meaningful ways.

Ready to Lead With Impact?

If you’re a confident, energetic leader who loves developing people and elevating call center performance, apply today to become the Call Center Manager at All-Weather Seal of West Michigan!

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