Call Center Director Job at All Weather Seal of West Michigan Inc, Wyoming, MI

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  • All Weather Seal of West Michigan Inc
  • Wyoming, MI

Job Description

Job Description

Job Description

Description:

Pay & Perks Up Front

  • $100,000/year (base salary + bonus opportunities)
  • Paid Training & Ongoing Coaching
  • Health Benefits: Medical, dental, vision
  • 401(k) with Company Match
  • Paid Time Off & Tuition Reimbursement
  • Referral Bonus Program
  • Clear Paths for Growth: Build and develop leadership tiers within the call center
  • Supportive, High-Energy Team – where your leadership and strategy make a real impact

Job Title: Call Center Director
Location: Rogers Plaza – Wyoming, MI (with occasional meetings in Lowell)
Job Type: Full-Time, In-Office

Are you a proven leader ready to take a thriving call center to the next level?

All-Weather Seal of West Michigan is seeking a Call Center Director to oversee our outbound, inbound, rehash, and scheduling operations. This is a high-impact role for an experienced leader who knows how to develop people, manage metrics, and drive efficiency while fostering a positive, accountable culture.

What You’ll Do as Call Center Director:
  • Recruit, hire, develop, and lead call center teams across four divisions.
  • Manage scheduling and performance metrics to maximize efficiency.
  • Provide live coaching and professional development for managers and callers.
  • Forecast budgets and maintain cost-per-lead and departmental marketing cost goals.
  • Research and implement software to improve call center efficiency.
  • Manage B2B partnerships related to call center operations.
  • Build and develop 2nd-tier leadership within the call center.
What We’re Looking For in a Call Center Director:
  • Proven experience managing other leaders and overseeing call center operations.
  • Strong background with tools such as:
    • Auto-dialers (Five9)
    • CRM systems (Lead Perfection)
    • Lead qualifier tools (Active Prospect)
  • Ability to analyze data and make strategic business decisions.
  • Critical thinker with strong leadership, accountability, and motivational skills.
  • Bachelor’s degree preferred, but equivalent experience accepted.
Who We Are

All-Weather Seal of West Michigan has been a trusted name in home improvement for over 40 years, specializing in windows, bath and shower remodeling, and metal roofing. As a family-run company, we believe in doing great work, supporting each other, and giving back to our community.

Ready to Lead with Impact?

If you’re a strong leader who thrives on developing teams, driving results, and making an immediate impact, apply today to become the Call Center Director with All-Weather Seal of West Michigan!

Requirements:

Job Tags

Full time, Work at office, Immediate start,

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